Shipping Policy for Maxrapic Mountain Bike Store

Effective Date: January 2, 2025

At Maxrapic Mountain Bike Store, we are committed to delivering your products quickly and securely. This Shipping Policy outlines our procedures and terms regarding shipping and delivery.

1. Shipping Methods and Delivery Time

We offer a variety of shipping methods to meet your needs. Delivery times are estimated based on the shipping method selected at checkout and the destination. The following shipping options are typically available:

  • Standard Shipping: 5–7 business days (domestic orders).
  • Expedited Shipping: 2–3 business days.
  • International Shipping: Delivery times vary by destination and customs processing.

Please note that shipping times may vary based on the product’s availability, location, and other external factors (e.g., weather, holidays).

2. Shipping Costs

Shipping costs are calculated at checkout based on the delivery address, selected shipping method, and the size/weight of the items in your order. You will be able to review the total shipping charge before finalizing your purchase.

  • Free Shipping: We may offer free shipping promotions on select products or for orders above a certain amount. Please check the website for current offers.
  • Additional Shipping Fees: International shipping may incur additional fees, including customs duties and taxes, which are the responsibility of the customer.

3. Order Processing

  • Orders are typically processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.
  • Once your order has been processed and shipped, you will receive a tracking number to monitor the status of your shipment.

4. Shipping Restrictions

  • We currently ship to U.S. addresses and select international locations. Please check at checkout for availability of international shipping.
  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • Certain items may have shipping restrictions due to size or weight limitations. If an item cannot be shipped to your location, we will notify you and offer a suitable resolution.

5. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your shipment on the carrier’s website (e.g., UPS, FedEx, USPS). Please allow up to 24 hours for the tracking information to update.

6. Shipping Address

Please ensure that your shipping address is accurate and complete at the time of checkout. We are not responsible for delays or issues resulting from incorrect or incomplete addresses. If there are any issues with your address, contact us immediately at info@maxrapic.com.

7. Delays and Shipping Issues

While we strive to ensure timely deliveries, please note that external factors such as severe weather, shipping carrier delays, or customs clearance can affect delivery times. We are not responsible for delays caused by carriers or third parties.

If you experience any issues with your shipment, such as damage or non-receipt of an order, please contact us immediately, and we will work with the carrier to resolve the matter.

8. Lost or Damaged Items

In the event your order is lost or damaged during shipping:

  • Damaged Items: If your package arrives damaged, please contact us within 5 days of receiving your order. We will assist you in processing a claim with the carrier and provide a replacement or refund.
  • Lost Shipments: If your package does not arrive within the expected time frame, please contact us within 7 days of the expected delivery date. We will investigate the issue and assist in locating your shipment.

9. International Shipping

For international customers:

  • International shipping charges, taxes, and duties are calculated at checkout.
  • Customs processing may cause additional delays, which are beyond our control.
  • It is your responsibility to ensure that the product is legally allowed to be imported into your country.

10. Contact Us

If you have any questions regarding shipping, or if you need assistance with your order, please contact us:

Maxrapic Mountain Bike Store
Street: 3 Toppan St, Hampton, New Hampshire (NH)
Phone: (603) 926-9479
Email: info@maxrapic.com
Website: maxrapic.com